Learn more about Mr Green Academy
Welcome to the Mr Green Academy, your amuse bouche of the splendid meal that is the beginning of your Mr Green career. The Green Academy is a training program designed to give all new employees an informative yet exciting entree into the future of iGaming.
The Mr Green Academy program is led by one of Mr Green’s shining stars – the marvellous Magda Rode. Not only is she nominated for the prestigious Employee of the Year WIG Award, but she also plays an important role in the training program. As patient as a monk and as knowledgeable as one can be in all things green, Magda creates a uniquely relaxed and enjoyable yet informative program.
“She explained everything very well whilst still making the training fun and enjoyable. She even kept her cool when we asked the same silly questions a gazillion times. She is just great!!!” German Customer Service Specialist.
“Magda is very knowledgeable and knows how to explain things clearly. She doesn’t get confused by any questions or situations that may arise. She is confident in what she does and came well-prepared into the training.” Swedish Customer Service Specialist.
“Magda has been great at pushing us not to just ask for the answer but to also search for it. In general, I think everybody has been good and had lots of patience with us.” – VIP Account Manager.
The Mr Green Academy program starts off with a simple, yet important introduction – getting to know the new work family and the company itself, such as the company mission, vision and core values.
Employees are never alone during the training and are also introduced to members of different departments by other Senior Specialists. Not only does this give new employees a chance to meet their new family, but it also shows how every department works together towards one common goal- to become the leading Entertainment Company in the industry.
As new employees begin to understand the basics, they are then introduced to our different customer-facing communication channels. We begin by introducing E-Mails, a communication channel that requires very little direct customer contact. Once the employee feels comfortable with E-Mails, and only when the employee truly feels comfortable, Magda introduces them to live chat.
Once the employee has mastered the art of live chat, we will introduce them to our most challenging communication channel – the phone. Co-workers are readily available to help the new employees practice as much as possible until they feel at ease and ready to be put online for a real customer call.
This may sound daunting, but worry not, any employee that does not pass the test the first time around, receives more training until they pass with flying colours. At Mr Green we like to reward hard work, so all employees that pass the Mr Green Academy training will receive a personal certificate.
So what are you waiting for? Meet your team members and start to get into the swing of your new career!!
Amy Swift, a former CS Specialist, joined the Mr Green Academy in January 2017 and was later on promoted to International Daily Show Manager.
Amy Swift, CS Specialist, joined MrGreen Academy in January 2017, currently International Daily Show Manager